Digital Event Pass is a secure, mobile-first ticketing system designed for fast, reliable entry at live events. This guide explains how passes work, how scanning behaves, and what to expect on event day.

What Is a Digital Event Pass?

A Digital Event Pass is a secure ticket tied to one device and one attendee. Each pass uses a rotating QR code to prevent screenshots, sharing, or reuse.

• Single-scan (one-time entry)
• Re-entry (multiple valid scans)

Your event organizer decides which type applies.

How Scanning Works

1. The QR code is validated in real time
2. The system confirms the pass is active and for the correct event
3. The gate displays Valid, Re-Entry, or Invalid

Once a scan is accepted, it is logged immediately.

Single Scan vs Re-Entry Passes

Device Locking

For security, each pass is locked to the first device that opens it.

• Screenshots and forwarded links will not work
• Scanning from a different device will fail
• Some events allow moving a pass before it is used

Wallet Passes

Some passes support Apple Wallet or Google Wallet.

• Wallet passes still follow single-scan rules
• Once scanned, they cannot be reused
• Wallet passes cannot be transferred after use

Expired Passes

A pass expires after the event ends or its valid days are complete.

• Expired passes cannot be scanned
• They appear as Expired in your wallet
• They are removed after a short time

Gifts & Shared Passes

🎁 Receiving a Pass

Claim gifted passes to add them to your wallet. Each gift can only be claimed once.

📤 Sending a Pass

Unclaimed passes can be sent to others by email or shareable link.

Common Scan Messages

• ✅ Valid — Pass accepted
• 🔁 Re-Entry Granted — You may re-enter
• ❌ Pass Already Used — Single-scan pass
• 🔒 Device Locked — Open on another device
• ⌛ Event Expired — Event has ended

Best Practices for Event Day

• Open your pass before reaching the gate
• Keep your screen bright
• Do not switch devices after opening the pass
• Avoid screenshots
• Show staff the message if scanning fails