DigitalEventPass Refund Policy

This Refund Policy explains how refunds are handled for passes sold using DigitalEventPass (“DEP”).

1. Organizer-Controlled Refunds

• DEP is a platform provider. Event organizers set their own refund and cancellation policies.
• Refund eligibility, deadlines, and fees are determined by the organizer, not DEP.
• If you need a refund or have a question about an event, you must contact the event organizer directly.

2. How Payments Are Processed

• Customer payments are processed through the organizer’s Stripe account using Stripe Connect.
• Because of this, DEP generally does not receive or hold your funds and does not issue refunds directly, except in limited cases where explicitly stated.

3. Event Cancellations or Changes

• If an event is cancelled, postponed, or materially changed, the organizer is responsible for communicating with attendees and handling any refunds, credits, or transfers.
• DEP may assist with communication tools or technical support but is not responsible for the organizer’s decisions regarding refunds.

4. Chargebacks & Disputes

• If you dispute a charge with your bank or card issuer, the dispute is handled through Stripe as the payment processor and the organizer as merchant of record.
• DEP may provide technical logs or records to Stripe or the organizer to help investigate disputes.

5. Platform Fees

DEP’s platform fees are generally non-refundable once a successful pass transaction has been completed, except where required by law or where DEP explicitly agrees otherwise.

6. How to Request Help

• For questions about a specific event, pass, or refund, please contact the event organizer first.
• If you believe there is a technical billing error, or you cannot reach the organizer, you may contact DEP support with details of your purchase and we will review what assistance we can provide.