DigitalEventPass Privacy Policy

This Privacy Policy explains how DigitalEventPass (“DigitalEventPass”, “DEP”, “we”, “us”) collects, uses, and protects personal information when you use our services.

1. Information We Collect

• Account data: name, email address, password (hashed), and basic profile details.
• Event & pass data: events you create or attend, passes purchased or issued, and related metadata (dates, quantities, promotions).
• Payment data: limited billing details and payment identifiers. Card details are handled by Stripe and are not stored by DEP.
• Scan logs: information about pass scans such as time, event, station ID, and pass status (valid, used, rejected).
• Technical data: device, browser, IP address, and usage information to keep the service secure and improve performance.

2. How We Use Information

• To operate, maintain, and secure the DEP platform.
• To issue, validate, and manage digital passes.
• To support organizers and attendees, including customer support.
• To prevent fraud and abuse, and to enforce our Terms.
• To analyze usage and improve DEP’s features and reliability.
• To comply with legal, tax, and accounting obligations.

3. Sharing of Information

• With organizers: If you purchase or claim a pass, your relevant information (such as name, email, pass details, scan status) is shared with the event organizer for event operations.
• With service providers: We use trusted vendors such as Stripe (payments), email providers, and infrastructure providers who process data on our behalf.
• For legal reasons: We may share information if required by law, court order, or to protect our rights, users, or the public.

4. Cookies & Tracking

DEP may use cookies and similar technologies to keep you logged in, remember preferences, and measure usage. You can control cookies through your browser settings, but some features may not work properly if disabled.

5. Data Retention

We retain data only as long as necessary for the purposes described in this policy and in our Data Retention Policy, or as required by law.

6. Your Choices & Rights

• You can update your profile information in your account settings (if you have a DEP account).
• You may request access, correction, or deletion of your personal data, subject to legal and operational limitations.
• If you receive marketing communications from us, you can opt out at any time through the unsubscribe link or by contacting us.

7. Security

We use reasonable technical and organizational measures to protect your data, including encryption in transit and access controls. No online service can be completely secure, but we work to protect DEP and monitor for abuse.

8. Children

DEP is not intended for children under 13. If we learn that we have collected personal data from a child under 13 without appropriate consent, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide reasonable notice. Your continued use of DEP after changes take effect means you accept the updated policy.

10. Contact

If you have questions about this Privacy Policy or our data practices, please contact us using the information provided on our website or in your DEP dashboard.